Good Day. Thank you for taking an interest in the HP community. I understand that you require assistance regarding issues with the print job getting delayed or not working correctly I will be really glad to assist you here.
Fabulous description and superb diagnosis of the issue before posting. Kudos to you for that.
To assist you with accurate information I would require more information regarding this:
For now, try these steps:
Uninstall the printer drivers and reinstall it by performing these steps:
Log into the new user account after restarting your computer.
This should do the trick for you. For further assistance please follow the relevant steps from the guided troubleshooter link: http://hp.care/2yF0yF6 (HP Printers - Print Jobs Stuck in Print Queue)
Also update the printer’s firmware by following instructions from this link: http://hp.care/2rHKwDD
This should resolve it for you.
Good Luck and keep me posted. I wish you well. Please perform all these steps patiently as it is critical to resolving the issue.
Hope this helps. Let me know how this goes. I genuinely hope the issue gets resolved without hassles and the unit works great.
To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.
Take care now and have a superb week ahead.
DavidSMP
I am an HP Employee